Reference

Legal Terms for Indonesia Accounts

We keep our legal rules in one place so you can check access, data use, and request paths before you move ahead.

Local law firstDANA, OVO, GoPay, QRISCurrent account terms

Jurisdiction, DANA, and Access Rules

bos88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal position is straightforward: access depends on local law and is available only where local law permits. If your region does not allow a step, we block it rather than guess. When you open an account, we may check the name on DANA, OVO, or

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GoPay, plus QRIS receipt details and the account name you enter, because matching records help us handle disputes, withdrawal checks, and account changes with less back-and-forth. We also keep the current policy visible in your account area, so you can read the version that applies to
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you before you send a request. If you change phones, browsers, or payment details, the legal status of your access does not change on its own; it still follows the law in your location and the details on your profile.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT CHANNELS

How to Reach Us About Policy

If you need a legal answer, we route it through the same support desk that handles account checks and data requests.

DATA HANDLING

Data, Cookies, and Device Records

We keep the legal footprint light: only the details needed for access checks, data requests, and support logs are stored in your account file.

Data minimisation

We collect the name, contact route, device markers, and payment rail details needed to check access or answer a legal request. We do not ask for more than the case needs, and we limit internal access to staff handling your file.

Cookie control

You can clear or block cookies in Chrome on Android, Safari on iPhone, or any desktop browser from the browser menu. If you do that, signed-in state and form memory may reset, but your legal rights stay the same.

Account security

Keep your password private, avoid shared inboxes for sensitive requests, and never send OTP codes through chat. If you lose a phone or change device, tell us from the same email on file so we can recheck the record.

Retention window

We retain dispute logs, consent history, and support transcripts only as long as the case or local rule needs it. After that, we remove, archive, or anonymise the record so it does not stay active without reason.

Change requests

When you want to correct a name, phone number, or payment rail note, submit the request from your profile and match it to the email on the account. That extra step helps us confirm the request came from you.

Escalation path

If you disagree with a legal decision, we escalate it to our internal compliance team and answer in the same thread. We may ask for a fresh device check, but we keep the request tied to your existing case.

Common Questions on Access and Data

These are the questions we hear when you want to know what applies to your account, what data we keep, and how to reach us. Every answer below follows the same rule: access depends on local law and is available only where local law permits. If something changes in your account details or payment rail, you can ask us to check the record.

Access depends on local law and is available only where local law permits. If your region allows it, you can open the account and read the current terms before you proceed. If not, we block the step rather than guess.

We keep the details needed to verify the account, route support, and manage records: contact info, login history, device markers, and the payment rail shown in your cashier. We do not keep more than the case needs.

Send a request from the email on your profile and include your account ID plus the record you want. We will confirm the request, then share or explain the data copy through the same thread after we verify the match.

Yes. Use the profile form to update the name, phone number, or payment rail note, and attach any screenshot that shows the mismatch. We check the change against your login history before we accept it.

Clearing cookies or switching browsers can sign you out, reset language memory, and empty saved forms. It does not change your legal status or account file, but you may need to log in again before you send a request.

Use live chat from 09:00 to 23:00 WIB or send email with the subject line that matches your issue. Add your account ID, and we will route it to the right person without sending you across channels.

A phone change does not alter your legal status by itself. What matters is the current law, the account details on file, and the match between your profile and your payment rail. Tell us about the change so we can recheck the record.

Legal Terms for Indonesia Accounts

How to Reach Us About Policy

Data, Cookies, and Device Records

Data minimisation

Cookie control

Account security

Retention window

Change requests

Escalation path

Common Questions on Access and Data

01 Who can access bos88 from Indonesia?

02 What data do you keep when I open an account?

03 How do I ask for a copy of my data?

04 Can I correct a name or payment rail on file?

05 What happens if I clear cookies or change browsers?

06 How do I contact you about a legal question?

07 Does a phone change affect my legal status?

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